Return and Refund Policy

Your trustable shopping

Our website address is:

Effective as of January 01, 2020

Thank you for shopping at TotoRooF operated by TotoRooF. If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.


For the purposes of this Return and Refund Policy:

  • You/you means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • TotoRooF (referred to as either “TotoRooF”, “We/we”, “Us/us” or “Our/our” in this Agreement).
  • Service refers to the Website.
  • Website refers to Totoroof, accessible from
  •  Goods/Item(s)/Product(s) refer to the items offered for sale on the Service.
  • Orders mean a request by you to purchase Good(s)/Item(s)/Product(s) from us.
Your Order Cancellation Rights

Your self-satisfaction is our main concern. So you can ask for a refund or return for your ordered products, if:

  • If you do not get the item(s) in the guaranteed time. (45 business days not including 2-5 days processing time).
  • If you received a product other than the desired product(s), which means you received the wrong product(s).
  • If you do not receive a similar product as described in your ordered product, you reserve the right to apply for a return and refund. You can also work out a solution that is agreeable to both you and us.
  • If you wish to receive product(s) like a gift when you purchase, no refund and return policy is acceptable for that product(s).
  • Once you receive the product, you can return the product if you feel you no longer need it, but
    1. The product must be unused and shipped in a perfect state.
    2. You will need to send the product back to us at your own cost.
We don’t Issue the Refund If
  • Your order does not arrive due to factors within your control (e.g. Providing the wrong shipping address, If you do not accept your ordered products at your own will.)
  • Your order does not arrive due to exceptional circumstances beyond of our control (e.g. Not cleared by customs, delayed by a natural disaster.)
  • You may request a refund and no later than 15 days after the guaranteed period has passed. If that time passes, you will lose your refund and return rights. Therefore, the decision on the refund or return of the product(s) will be kindly provided within 15 days otherwise it will not be acceptable.
  • Please be aware that only once you can apply for a product refund or return.
Where You Return The Product(s)

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address –

969 West Wen Yi Road
Yu Hang District Hangzhou 311121
Zhejiang Province

Also people from certain countries can return the goods along with a specific address as they wish. The specific address as for the specific country is listed below-


Specific Country Specific Address Postal Code
United States 400 South EI Camino Real , Suite 400, San Mateo, CA, United States 94402
United Kingdom, Ireland, Nordics 5 Southampton Street, London WC2E 7HA, United Kingdom WC2E 7HA
Italy, Spain, Portugal and Greece Corso Europa, 13 20122 Milan, Italy 20122
France, Israel, Middle East and North Africa Regions 6th Floor, 6 rue Menars, Paris, France 75002
Germany, Austria, Switzerland, Turkey and Eastern Europe 1st Floor, Viktualienmarkt 8, Munich, Germany 80331
The Netherlands, Belgium and Luxembourg Herengracht 450, Amsterdam, CA The Netherlands 1017
Japan 27F Kyobashi Edogrand, 2-2-1 Kyobashi, Chuo-ku, Tokyo, Japan 1040031
India Units 203,204 & 205, 2nd Floor, Inspire BKC plot No. 10, Bharat Nagar, G Block, BKC Main Road, Bandra Kurla Complex, Mumbai, India 400051
Australia and New Zealand Level 2, 411 Collins Street, Melbourne, Victoria, Australia 8003

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and track able mail service. We are unable to issue a refund without actual receipt of the Product(s) or proof of received return delivery.

Refund and Return Method

In order to exercise your right of product’s return & refund, you must inform us of your decision by means of a clear statement. You can directly put a request to us of your decision,

We are always very prompt about returning and refunding your products. We will assure you about each step by emailing until your entire process is completed. [IN SHAA ALLAH]