SHOPPING INFORMATION

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Shipping expenses are calculated primarily based on transport approach (air, sea or land) and product weight / quantity. Different delivery businesses have specific quotes, so it’s high-quality to check and compare that’s maximum low-priced and affordable. For more information on how delivery charges are calculated, please contact us at once.

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

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PAYMENT INFORMATION

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by US.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

Normally, it takes 3-20 business days, shifting with various banks, for purchasers to get the refund after the refund is effectively prepared by TotoRoof. If you don’t mind hold up 3-20 business days to check the bank explanation. What’s more, if, after cautiously checking the bank explanation or charge, despite everything you have not gotten the discount following 20 business days, kindly don’t stop for a second to contact our Customer Support Team.

You can change or cancel your order within 12 hours. Please contact us at [email protected]

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at [email protected]